Dear Dr. Shepel and Jennifer,

I would like to thank both of you for giving such excellent customer service to your clientele!  Over the years, you have “been there” for me more than once, and I am most appreciative.  Not being able to hear well is a frightening condition, and every single time I have needed you, you have come through for me.  My hearing aids are absolutely top drawer, thanks to your attention to detail, and I am also very grateful to you for finding a “spare” aid for me in case my aids have to go in for service.  Though this hasn’t happened yet, I am confident you will take care of me if or when it happens.

I couldn’t be happier with your courtesy, friendliness, professionalism, and caring – thank you from the bottom of my heart and my ear drums!!

Most sincerely,

Sandy C.